Refund Policy

Refund Policy

for using our NET ipTV app

  1. Right of withdrawal
  2. You have the right to cancel this contract within 14 days without giving any reason.

    The revocation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last service.

    To exercise your right of withdrawal, you must inform us (netflipp GmbH, e-mail: by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract or via Stripe Company with your MAC address and transaction number.

    To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period and you have returned the service within the period defined below. Subsequently, the MAC address of the device will be deleted from our system. Thus, the use of the media player will be removed.

  3. Consequences of the revocation
  4. If you revoke this contract, we have to refund all payments we have received from you and at the latest within fourteen days from the day we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to us without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.